Refund Policy

If the membership is not for you, email [email protected] within 14 days of your first charge and we refund it in full. You do not need to give a reason, although we read every one we get. The guarantee applies once per person and covers the first charge of a membership.

Renewals are refunded case by case. We say yes when something went wrong on our side, for example:

• you cancelled before the renewal date and were still charged;
• you were charged twice for the same period;
• you could not access your results or report during the period because of a fault we caused.

Write to [email protected] from the email you used at checkout, or include the order id from your receipt. Tell us which charge you mean. We answer within 2 business days and, when we agree, issue the refund the same day.

Refunds go back to the card or wallet you paid with. Banks usually show them within 5 to 10 business days. We cannot refund to a different payment method.

Please contact us before asking your bank to reverse a charge. A refund from us is faster and keeps your account in good standing. If a chargeback is opened while we are already processing a refund, the bank process takes over and can take several weeks.

This policy adds to the rights consumer law gives you where you live; it never reduces them. In the EU and the UK, digital content that you start using during the withdrawal period is covered by this guarantee rather than by the statutory withdrawal right, as agreed at checkout.